Your Data, Your Rights
At ek222, your privacy is not an afterthought. This policy explains exactly what data we collect, why we collect it, how we use it and what rights you have over your own information. We keep it plain and honest — no legal jargon designed to confuse.
Privacy at a Glance
These cards give you a fast overview of how ek222 handles your personal data. The full details are in the policy sections below — but this is the short version every player should know.
Every piece of data you send to ek222 — from your login credentials to your payment details — is protected by 256-bit SSL encryption. This is the same standard used by major banks and financial institutions worldwide. Your data is never transmitted in plain text.
ek222 does not sell, rent or trade your personal information to third parties for marketing purposes — ever. Your data is used only to operate your account, process payments, verify your identity and improve the ek222 platform. That's it. No exceptions.
Every ek222 player has the right to access, correct, download or delete their personal data at any time. You can submit a data request through the support team and ek222 will respond within 30 days. Your data belongs to you — we just look after it.
All personal data collected by ek222 is stored on secure, access-controlled servers. Only authorised personnel with a legitimate business need can access player data. Access logs are maintained and reviewed regularly to detect any unauthorised activity.
ek222 uses cookies only for essential platform functions, session management and anonymous analytics. We do not use third-party advertising cookies or tracking pixels. You can manage your cookie preferences at any time through your browser settings without affecting core platform functionality.
If you have opted in to receive promotional emails or SMS messages from ek222, you can withdraw that consent at any time. Simply contact support or use the unsubscribe link in any marketing email. Opt-out requests are processed within 48 hours and you will not receive further marketing after that point.
ek222 is an online gaming platform operating at ek222.live. When this Privacy Policy refers to "ek222", "we", "us" or "our", it means the company that operates the ek222 platform and is responsible for the personal data you provide when using our services.
This Privacy Policy applies to all personal data collected through the ek222 website, mobile application, customer support channels and any other touchpoint where you interact with the ek222 brand. By registering an account or using the ek222 platform, you acknowledge that you have read and understood this policy.
This policy was last updated on 1 January 2025. If you have any questions about how ek222 handles your personal data, please contact our support team before using the platform.
ek222 collects personal data in two ways: information you provide directly and information collected automatically when you use the platform. We only collect data that is necessary for the purposes described in this policy.
Information you provide directly:
Information collected automatically:
ek222 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs or biometric data beyond what is strictly required for identity verification purposes.
| Data Type | Purpose | Required? |
|---|---|---|
| Name & Date of Birth | Account registration, age verification | Yes |
| Mobile Number | Login, 2FA, support contact | Yes |
| Payment Details | Deposits, withdrawals, fraud prevention | Yes |
| Identity Documents | KYC verification, regulatory compliance | For withdrawals |
| Device & IP Data | Security, fraud detection, analytics | Automatic |
| Gaming Activity | Account management, responsible gaming | Automatic |
ek222 uses your personal data only for legitimate purposes directly related to operating the platform and providing you with a safe, fair gaming experience. We do not use your data for purposes that are incompatible with those stated here.
ek222 uses automated systems to detect unusual betting patterns and potential fraud. If your account is flagged by these systems, a member of the ek222 team will review the case manually before any action is taken.
ek222 processes your personal data on one or more of the following legal bases, depending on the specific purpose:
ek222 does not sell your personal data to any third party. We share your data only in the following limited circumstances, and only to the extent necessary for the stated purpose:
All third parties who process data on behalf of ek222 are required to sign data processing agreements and are prohibited from using your data for any purpose other than the one for which it was shared.
ek222 uses cookies — small text files stored on your device — to make the platform work properly and to understand how players use it. We use three categories of cookies:
ek222 does not use advertising cookies, retargeting pixels or any third-party tracking technology designed to follow you across other websites. You can manage cookie settings through your browser at any time. Disabling non-essential cookies will not affect your ability to play games or make transactions on ek222.
ek222 does not use Facebook Pixel, Google Ads remarketing tags or any other cross-site advertising trackers. Your browsing activity outside of ek222 is never monitored or used to target you with ads.
ek222 retains your personal data for as long as your account is active and for a period after account closure as required by our licensing obligations and applicable law. The specific retention periods are as follows:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account & registration data | 5 years after account closure | Regulatory & AML compliance |
| Transaction records | 5 years after transaction date | Financial regulations |
| KYC documents | 5 years after account closure | Licensing requirements |
| Support communications | 3 years after last contact | Dispute resolution |
| Analytics data | 24 months (anonymised) | Platform improvement |
| Marketing consent records | Until consent is withdrawn + 1 year | Proof of consent |
After the applicable retention period, your data is securely deleted or anonymised so that it can no longer be linked to you personally. ek222 does not retain data beyond what is legally required.
As an ek222 player, you have the following rights over your personal data. To exercise any of these rights, contact ek222 support and your request will be handled within 30 days.
Data Rights
You can request a copy of all personal data ek222 holds about you at any time. We will provide this in a readable format within 30 days of your request.
If any personal data ek222 holds about you is inaccurate or incomplete, you have the right to have it corrected. Contact support with the correct information and we will update your records promptly.
You can request deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to our legal retention obligations. Some data must be retained by law and cannot be deleted on request.
You can request your personal data in a structured, machine-readable format so you can transfer it to another service provider. This right applies to data you have provided directly to ek222.
In certain circumstances, you can ask ek222 to restrict how your data is processed — for example, while a dispute about its accuracy is being resolved. During a restriction, we will store your data but not actively use it.
You have the right to object to processing of your personal data for direct marketing purposes at any time. You can also object to processing based on legitimate interests, though ek222 may be able to demonstrate compelling grounds to continue in some cases.
ek222 takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect it against unauthorised access, loss, destruction or alteration. These measures include:
Despite these measures, no online platform can guarantee absolute security. In the unlikely event of a data breach that affects your rights and freedoms, ek222 will notify you and the relevant regulatory authority within 72 hours of becoming aware of the breach, as required by applicable data protection law.
You also play a role in keeping your account secure. Use a strong, unique password for your ek222 account, enable two-factor authentication and never share your login credentials with anyone. ek222 will never ask for your password via email or chat.
ek222 is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not use the ek222 platform or provide any personal information to us.
If ek222 becomes aware that personal data has been collected from a person under 18, that data will be deleted immediately and the associated account will be closed. If you believe a minor has registered on ek222, please contact support immediately so we can investigate and take appropriate action.
ek222 uses age verification technology during registration and KYC processes to prevent underage access. Protecting minors is a core responsibility that ek222 takes extremely seriously.
The ek222 platform may contain links to third-party websites or services — for example, links to payment provider support pages. ek222 is not responsible for the privacy practices of these third-party sites and this Privacy Policy does not apply to them.
We recommend that you read the privacy policy of any third-party site you visit before providing any personal information. ek222 has no control over and accepts no responsibility for the content, privacy policies or practices of any third-party websites.
ek222 will only send you promotional emails, SMS messages or in-app notifications if you have explicitly opted in to receive them during registration or through your account settings. Marketing communications from ek222 may include information about new games, promotions, bonuses and platform updates.
You can withdraw your consent to receive marketing communications at any time by:
Opt-out requests are processed within 48 hours. Please note that withdrawing consent to marketing communications does not affect your ability to receive transactional messages — such as deposit confirmations, withdrawal notifications and security alerts — which are sent as part of the account service and cannot be disabled.
ek222 does not share your contact details with third-party marketers. All promotional communications you receive will come directly from ek222 and will clearly identify ek222 as the sender.
ek222 may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements or platform features. When we make material changes, we will notify registered players via email or in-app notification at least 7 days before the changes take effect.
The updated policy will always be available at ek222.live/privacy-policy with the date of the most recent update clearly displayed at the top of the page. We encourage you to review this policy periodically to stay informed about how ek222 protects your data.
Continued use of the ek222 platform after the effective date of any update to this policy constitutes your acceptance of the revised terms. If you do not agree with any changes, you should stop using the platform and contact support to close your account.
If you have any questions about this Privacy Policy, want to exercise any of your data rights or wish to make a complaint about how ek222 has handled your personal data, please contact the ek222 support team through the live chat feature available on the website and app. Support is available 24 hours a day, seven days a week.
For formal data-related requests — such as access requests, erasure requests or portability requests — please contact support and your request will be escalated to the appropriate team. ek222 aims to respond to all data rights requests within 30 days. In complex cases, this period may be extended by a further 60 days, in which case you will be notified of the extension and the reason for it.
If you are not satisfied with how ek222 has handled your complaint, you have the right to escalate the matter to the relevant data protection authority or regulatory body in your jurisdiction.
For all privacy-related enquiries, contact ek222 support via live chat on the platform. Our team is trained to handle data requests with care and will guide you through the process step by step.